PRIVACY POLICY

Sparrow Remodellers LLC
Website: sparrowremodellers.com
Effective date: July 1, 2026

Sparrow Remodellers LLC (“Sparrow,” “we,” “us,” or “our”) respects your privacy and recognises the importance of protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect information when you:

  • Visit our website
  • Submit a consultation, service, restoration or trade enquiry
  • Request an estimate or quotation
  • Upload photographs, documents or other files
  • Communicate with us by telephone, email or text message
  • Engage us for remodeling, renovation, restoration, design, supply or installation services
  • Otherwise interact with Sparrow

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who we are

Sparrow Remodellers LLC is a remodeling contractor serving Nashville and Middle Tennessee.

Our services may include:

  • Kitchen remodeling
  • Bathroom remodeling
  • Full-home renovation
  • Insurance restoration
  • Design, supply and installation
  • Flooring, tile, drywall and painting
  • Plumbing, electrical and related trades
  • Builder and developer services
  • Multi-unit cabinetry and installation
  • Project management

Sparrow is the business responsible for deciding how personal information collected through our website and services is used.

Companies that provide forms, website hosting, marketing, automation, CRM, analytics, email, SMS and other support services generally process information on Sparrow’s behalf and according to our instructions.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

  • Sparrow’s website
  • Online forms embedded in or linked from the website
  • Telephone calls, emails and text messages
  • Consultation and quotation processes
  • Project documentation
  • Insurance restoration enquiries
  • Builder and developer account enquiries
  • Customer service and follow-up communications

This policy does not apply to websites, services or platforms operated independently by third parties, even where we provide a link to them.

3. Personal information we collect

The information we collect depends on how you interact with Sparrow and the services you request.

3.1 Contact and identification information

We may collect:

  • Your first and last name
  • Email address
  • Telephone or mobile number
  • Preferred method of communication
  • Company name and job title
  • Mailing or billing address
  • Project address
  • City, ZIP code and service area

3.2 Project and service information

When you request a consultation, estimate or service, we may collect:

  • The type of project you are considering
  • Rooms or areas included in the project
  • Project descriptions and requirements
  • Design preferences
  • Material and product preferences
  • Measurements and property details
  • Estimated budget
  • Preferred timing or project deadline
  • Appointment availability
  • Photographs, plans, drawings or other files
  • Information about existing damage or required repairs
  • Notes taken during consultations or project discussions
  • Estimates, quotations, contracts and change requests
  • Installation, delivery and project scheduling information

Please do not include highly sensitive personal information in a general enquiry unless it is reasonably necessary for us to assist you.

3.3 Insurance restoration information

When you request assistance with an insurance restoration project, we may collect:

  • The property address
  • The type and date of the loss or damage
  • Photographs and descriptions of the damage
  • Insurance company information
  • Insurance agent or adjuster information
  • Claim or reference numbers
  • Inspection reports
  • Estimates and supporting documentation
  • Communications concerning the claim
  • Repair, restoration and inspection information

Where authorised, we may communicate with your insurer, adjuster or other parties involved in the claim.

3.4 Builder, developer and trade account information

For builder, developer or commercial enquiries, we may collect:

  • Business and contact information
  • Project locations
  • Types of developments or construction projects
  • Anticipated project volume
  • Unit counts
  • Scheduling requirements
  • Product or trade requirements
  • Supplier and subcontractor information
  • Credit, account or billing information where necessary
  • Other information relevant to establishing or managing the business relationship

3.5 Billing and transaction information

When you become a customer, we may collect or maintain:

  • Billing details
  • Deposit and payment records
  • Invoice information
  • Purchase and order details
  • Contract and account balances
  • Refund or adjustment information

Payment card or banking information may be processed by a third-party payment provider. Sparrow may not directly receive or retain the complete payment credentials handled by that provider.

3.6 Communications

If you contact us by telephone, email, form or text message, we may keep:

  • The contents of your message
  • Correspondence history
  • Appointment details
  • Consultation notes
  • Customer service records
  • Project updates
  • Follow-up notes
  • Your communication and consent preferences

We may keep written notes about telephone conversations. We will not record telephone calls unless appropriate notice or consent is provided where required.

3.7 SMS consent information

When you choose to receive text messages, we may collect:

  • Your mobile telephone number
  • The date, time and source of your consent
  • The form or page through which you consented
  • The consent wording presented to you
  • Your opt-in and opt-out history
  • Message delivery information
  • Your responses to our messages

3.8 Information collected automatically

When you visit our website, we or our service providers may automatically collect information such as:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Approximate location based on IP address
  • Pages viewed
  • Links clicked
  • Date and time of visits
  • Referring website or advertising source
  • Website interactions
  • Form activity
  • Cookie and similar technology identifiers
  • Diagnostic, security and performance information

This information may be collected through server logs, cookies, pixels, analytics tools and similar technologies.

3.9 Information received from other sources

We may receive information from:

  • Insurance companies and adjusters
  • Builders, developers and contractors
  • Suppliers and installation partners
  • Referral partners
  • Marketing and advertising platforms
  • Website and form providers
  • CRM and communication providers
  • Publicly available sources
  • Other people you authorise to communicate with us

When someone provides information about another person, they should have permission to provide that information.

4. How we use personal information

We may use personal information to:

  • Respond to enquiries
  • Determine whether a property is within our service area
  • Arrange consultations and site visits
  • Understand project requirements
  • Prepare estimates and quotations
  • Create designs, plans and specifications
  • Schedule appointments, deliveries and installations
  • Provide remodeling, renovation and restoration services
  • Order products, materials, cabinetry and fixtures
  • Manage builders, developers, suppliers and subcontractors
  • Communicate with insurers and adjusters
  • Administer contracts, deposits, invoices and payments
  • Provide project and customer service updates
  • Send appointment reminders
  • Follow up on enquiries and quotations
  • Send email or SMS communications where permitted
  • Maintain customer and project records
  • Operate and improve our website
  • Understand how visitors use our website
  • Measure the performance of our marketing
  • Prevent fraud, misuse and security incidents
  • Protect our customers, staff, property and legal rights
  • Comply with legal, insurance, accounting and regulatory requirements
  • Establish, exercise or defend legal claims
  • Complete a business reorganisation, sale or transfer
  • Carry out another purpose disclosed when information is collected
  • Carry out another purpose with your consent

We aim to collect only information reasonably relevant to these purposes.

5. Cookies, analytics and advertising technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, measure website usage and understand the effectiveness of advertising.

These technologies may include:

Essential technologies

These support basic website functions, security, form submissions and page performance.

Functional technologies

These remember settings or improve website functionality.

Analytics technologies

These help us understand matters such as visitor numbers, traffic sources, popular pages, form activity and website performance.

Advertising technologies

Where enabled, these may help us measure advertising campaigns, understand whether an advertisement resulted in a website visit or enquiry, and present more relevant advertising.

Information collected through these technologies may include device identifiers, IP addresses, website activity, referral details and advertising identifiers.

You can usually control cookies through your browser settings. Blocking cookies may affect the operation of certain website functions or embedded forms.

Where a cookie preference tool is provided, you may use it to manage non-essential cookies. We will also honour legally recognised browser-based opt-out signals where required by applicable law and where our systems are capable of recognising them.

6. Text messaging and SMS consent

Sparrow may offer the option to receive text messages relating to enquiries, consultations and requested services.

Sparrow Remodellers LLC may send recurring marketing and promotional text messages only to users who separately opt in. Messages may include follow-ups about a remodeling inquiry, invitations to schedule a consultation, quote reminders, and information about related remodeling services. Message frequency varies, up to 8 messages per month. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to unsubscribe or HELP for help. We do not share, sell, rent, or provide mobile phone numbers, SMS opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes. Service providers that help deliver text messages may use this information only to provide services to Sparrow and may not use it for their own marketing.

When you provide a mobile number and actively select an SMS consent checkbox, you agree that Sparrow may send text messages regarding:

  • Your enquiry or quotation request
  • Consultation scheduling
  • Appointment confirmations and reminders
  • Questions about your project
  • Estimate or quotation follow-ups
  • Project scheduling and progress
  • Delivery or installation updates
  • Customer service matters
  • Other communications directly related to services you requested

The SMS consent checkbox should not be selected automatically.

Message frequency

You may receive up to eight messages per month while your enquiry or project is active. Actual message frequency will depend on your enquiry, project and responses.

Message and data rates

Message and data rates may apply according to your mobile service plan.

Consent is optional

Consent to receive SMS messages is not a condition of:

  • Submitting an enquiry
  • Requesting a consultation
  • Receiving an estimate
  • Purchasing goods or services
  • Entering into a contract with Sparrow

You may contact us by telephone or email without agreeing to receive text messages.

Automated messaging technology

Where disclosed in the consent language, text messages may be sent using automated messaging technology or a messaging platform.

Opting out

You may withdraw your consent at any time by:

  • Replying STOP to a Sparrow text message
  • Telling a Sparrow representative that you no longer wish to receive messages
  • Calling us
  • Emailing us
  • Using another reasonable method to communicate your request

We will honour reasonable requests to stop messages as required by applicable law.

After opting out, you may receive one final message confirming that your request has been processed. You will no longer receive messages under the relevant SMS program unless you provide consent again.

Getting help

Reply HELP to a Sparrow text message or contact us using the details at the end of this Privacy Policy.

Sharing mobile information

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties, except service providers that help us operate or deliver the messaging service. Those providers may use the information only to provide services to Sparrow and not for their own marketing.

7. Email and telephone communications

We may contact you by email or telephone to respond to an enquiry, arrange a consultation, provide a quotation, manage a project or deliver customer service.

Where we send promotional emails, you may unsubscribe using the link provided in the email or by contacting us.

Unsubscribing from marketing communications will not prevent Sparrow from sending service-related messages concerning an active enquiry, contract, appointment, payment, project or legal matter.

8. How we disclose personal information

We may disclose personal information to the following categories of recipients.

8.1 Service providers

We may use service providers for:

  • Website hosting and maintenance
  • Online forms, including Cognito Forms
  • Customer relationship management
  • Marketing and website support
  • Business process automation
  • Email delivery
  • SMS delivery, which may include providers such as Twilio
  • Cloud storage
  • Data backup
  • Website analytics
  • Advertising measurement
  • Accounting and payment processing
  • Cybersecurity and technical support

These service providers may process information only as necessary to provide services to Sparrow, subject to their contractual obligations and applicable law.

Sparrow’s website, marketing and automation service providers may include NovaRock Creative and Pinnacle Dynamics.

8.2 Project participants

We may disclose relevant information to parties involved in providing the requested work, including:

  • Designers
  • Suppliers
  • Cabinet manufacturers
  • Installers
  • Subcontractors
  • Tradespeople
  • Delivery providers
  • Inspectors
  • Builders and developers
  • Property owners or authorised representatives

We aim to provide only the information reasonably necessary for their role in the project.

8.3 Insurance-related parties

For insurance restoration work, we may disclose relevant information to:

  • Insurance companies
  • Insurance agents
  • Claims adjusters
  • Inspectors
  • Restoration professionals
  • Contractors
  • Other parties involved in assessing or completing the claim

8.4 Professional advisers

We may disclose information to lawyers, accountants, auditors, insurers and other professional advisers where reasonably necessary.

8.5 Legal and safety disclosures

We may disclose information when reasonably necessary to:

  • Comply with a law, regulation, court order or legal process
  • Respond to a lawful government request
  • Investigate fraud or unlawful conduct
  • Protect Sparrow’s rights or property
  • Protect the safety of customers, staff or the public
  • Enforce our agreements
  • Establish, exercise or defend legal claims

8.6 Business transactions

Information may be disclosed or transferred as part of a proposed or completed merger, financing, reorganisation, sale of assets, acquisition or other business transaction.

Any successor may continue to process the information in accordance with this Privacy Policy unless you are notified otherwise.

8.7 With your direction or consent

We may disclose information to another party when you direct us to do so or provide consent.

9. Sale of personal information and targeted advertising

Sparrow does not sell personal information for money.

We do not sell or share mobile opt-in information or SMS consent for third-party marketing.

Some state privacy laws define “sale,” “sharing” or “targeted advertising” broadly enough to include certain uses of advertising cookies or similar technologies.

Where Sparrow uses technology that applicable law treats as a sale, sharing or targeted advertising, eligible users may request to opt out by contacting us or using an available cookie preference tool.

10. Project photographs and marketing

Sparrow may take or receive photographs and videos relating to consultations, designs, construction progress and completed projects.

We may use project images for:

  • Project documentation
  • Quality control
  • Insurance or claim documentation
  • Communication with customers, suppliers or contractors
  • Before-and-after comparisons
  • Internal training
  • Marketing, website or social media content where authorised

We will not intentionally use photographs that clearly identify a customer or disclose sensitive personal details for marketing without appropriate permission.

Customers should review their contracts or project photography agreements for any additional terms concerning project images.

11. Data retention

We retain personal information for as long as reasonably necessary to:

  • Respond to an enquiry
  • Provide requested services
  • Manage an active or potential project
  • Maintain customer and project records
  • Fulfil contractual obligations
  • Support warranties
  • Maintain tax, accounting and insurance records
  • Comply with legal requirements
  • Resolve disputes
  • Prevent fraud
  • Establish or defend legal claims

The retention period may depend on:

  • The type of information
  • The purpose for which it was collected
  • Whether a project proceeded
  • Contractual or warranty requirements
  • Insurance and construction record requirements
  • Applicable limitation periods
  • Legal, tax and accounting obligations

SMS opt-out records may be retained for as long as necessary to ensure that your preference continues to be honoured.

When information is no longer reasonably required, we may delete it, anonymise it or securely dispose of it.

12. Information security

Sparrow uses reasonable administrative, technical and organisational safeguards designed to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Unauthorised disclosure
  • Destruction

These measures may include access controls, account security, secure hosting, backups, staff procedures and restrictions placed on service providers.

No website, electronic communication or storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information.

Where required by applicable law, Sparrow will provide appropriate notifications following a qualifying data security incident.

13. Your privacy rights and choices

Depending on your state of residence and whether the relevant privacy law applies to Sparrow, you may have the right to:

  • Confirm whether we process your personal information
  • Request access to personal information
  • Correct inaccurate information
  • Request deletion of information
  • Obtain a portable copy of information you provided
  • Opt out of the sale of personal information
  • Opt out of targeted advertising
  • Opt out of certain profiling activities
  • Withdraw consent where processing is based on consent
  • Appeal a decision concerning a privacy request
  • Receive equal service without unlawful discrimination for exercising your rights

These rights may be subject to exceptions. For example, we may need to retain information to complete a contract, maintain construction or warranty records, comply with law, protect security or defend a legal claim.

Submitting a privacy request

To submit a privacy request, contact us using the email address or telephone number at the end of this policy.

Please describe:

  • The right you wish to exercise
  • The information or interaction involved
  • Your name and contact details
  • Any information reasonably needed to verify your identity

We may request additional information to verify your identity and protect your information from unauthorised access.

Where permitted, an authorised agent may submit a request on your behalf. We may require proof of the agent’s authority and may need to verify your identity directly.

We will respond within the period required by applicable law.

Where applicable, you may appeal a refusal by replying to our decision or contacting us with the subject line “Privacy Appeal.”

14. Your communication choices

You may:

  • Opt out of SMS messages by replying STOP or contacting us
  • Unsubscribe from promotional emails
  • Ask us to update your communication preferences
  • Control cookies through your browser
  • Use an available cookie preference tool
  • Ask us to correct outdated contact information

Opting out of marketing will not stop communications needed to provide requested services, manage a project, administer a contract or comply with legal obligations.

15. Children’s privacy

Our website and services are intended for adults seeking remodeling, renovation, restoration or trade services.

We do not knowingly collect personal information online from children under 13.

If we learn that a child under 13 has provided personal information without appropriate parental consent, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided information may contact us using the details below.

16. Third-party websites, forms and tools

Our website may contain links to third-party websites or use embedded services operated by third parties.

These may include:

  • Online form providers
  • Mapping services
  • Social media platforms
  • Payment providers
  • Cabinet or product suppliers
  • Insurance-related websites
  • Analytics and advertising providers

Third parties may collect information under their own privacy policies and terms. Sparrow is not responsible for the privacy practices of independently operated third-party websites or services.

17. Data processing locations

Sparrow and its service providers may process or store information in the United States and in other countries where service providers operate.

Privacy and data protection laws in those locations may differ from the laws where you live. Where required, we take reasonable steps to ensure appropriate protection for the information.

18. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our website
  • New or changed services
  • Changes to our forms or communication systems
  • Changes to service providers
  • Changes in legal requirements
  • Changes to our privacy practices

The revised policy will be posted on our website with an updated effective date.

Your continued use of the website or services after an update means that the revised policy will apply to subsequent interactions, subject to applicable law.

Where required, we will provide additional notice or request consent before making a material change affecting previously collected information.

19. Contact us

Questions, privacy requests and communication preference requests may be sent to:

Sparrow Remodellers LLC

Email: michael@sparrowremodellers.com
Main telephone: (615) 499-2488
SMS telephone: (615) 547-2949
Website: sparrowremodellers.com
Service area: Nashville and Middle Tennessee

For SMS assistance, reply HELP or contact us using the details above.

For SMS opt-out requests, reply STOP or notify us through another reasonable contact method.

Related documents: Website Terms and Conditions